Help & Support

How can we help?

If you are having trouble with Cat Haven, Canvas Frontier, New Frontiers, Rustshift, account access, a purchase, a reward, or another Ahrens Lab service, contact us and include enough detail for us to investigate.

For Cat Haven, include your in-game Player ID. For Living Canvas, include the anonymous Observer Code shown in the app and the relevant pixel coordinates. For New Frontiers, include your Player ID, world coordinates or H3 cell, and the server/client version. For Rustshift, include your Player ID, login username, and the page or action involved. Never send passwords, payment card numbers, or banking information.

Contact

Email: support@ahrenslab.xyz

Useful details to include

Your Cat Haven Player ID, when relevant
Your Canvas Frontier Observer Code and coordinates, when relevant
Your New Frontiers Player ID, coordinates or H3 cell, and version, when relevant
Your Rustshift Player ID, username, page, and action, when relevant
Your browser, Android, or iOS device
A short description of what happened
The approximate date and time of the issue
Purchase order/reference information when asking about a purchase

Please avoid including information that is not necessary for us to understand the problem.